In reading some of the things that I see posted I wonder if those individuals utilize terms and conditions and stick to them. I will post ours and see if maybe we have missed anything by your responses.
Terms & Conditions of Sale directly incorporated to XYZ’s Proposal
![]()
BASEBOARDS / TRIM & TRANSITIONS:
We will remove existing baseboards at no charge if customer accepts complete responsibility for possible damage to them or to the wall. We will re-install customer’s existing baseboards for an additional fee of $1.00 per linear foot (hang, touch up with customer supplied paint and caulk). We need to allow for expansion and contraction of your new wood floor and will leave a gap between the wood and all walls or perpendicular surfaces. This gap may or may not be covered by your existing baseboard. Since most concrete sub-floors have a certain “wave” to them, base shoe or quarter round may be necessary to hide gaps. We can furnish and install new quarter round, base shoe or baseboards, unfinished or completely finished, for an additional charge. Please ask your salesperson for prices and samples if interested. Unless stated on our written proposal, baseboards are never included in our estimates. We always re-tuck existing carpet to new wood. If desired, we can furnish & install color coordinating transitions for an additional charge.
CARE OF YOUR NEW WOOD FLOOR: **VERY IMPORTANT!
Please purchase a humidifier or dehumidifier and maintain the relative humidity inside your home at 30% to 50% and the temperature between 65° and 85° to prevent wrinkling, checking, splitting, over expansion or over contraction of your new wood floor. If not, you risk losing your manufacturer finish warranties due to the dryness in El Paso. Initial here x
DEPOSITS:
Deposits on all orders are only refundable if product HAS NOT shipped or was IN STOCK) or if shipped requires a RESTOCKING CHARGE from the our supplier, generally 20% to 30% plus return shipping costs.
INSTALLATION:
A) All new floor covering installations of materials supplied by us are warranted for 12 months from date of installation if total amount due has been paid or is being paid. The installation of customer supplied materials is NOT warranted due to various factors beyond our control and NO warranties, implied or expressed, are given.
B) We will not be responsible for:
![]()
Old supply valves leaking from commodes or sinks.
![]()
Connection / disconnection of appliances / electronics (Icemakers, ranges, dryers, computers, stereos, etc.)
![]()
Paying a cleaning person due to sawdust. We try as hard as possible to cover with plastic and use vacuum systems, but you can expect a certain amount of dust. Remember, this is construction!
![]()
Moving heavy or large furniture or valuables of any kind. We will gladly help to move heavy furniture at no charge as long as it is understood that we WILL NOT be held responsible for possible damages (walls, furniture, floor, etc.). Preferably, please contract a moving agency. In any event all items removable by one person will be the homeowners responsibility.
![]()
Damage to furniture and/or valuables not safely removed by buyer
![]()
Disposal of carpet that smells of urine or other deplorable odors.
![]()
Commodes that have old seals that crack and leak when removing & replacing during installation
![]()
Pets that are lost because the customer did not make arrangements with a kennel.
![]()
Installing new thresholds. We will install a new threshold for an additional charge.
![]()
Cutting doors to fit new carpet, tile or wood. We will cut doors for an additional fee when necessary.
NEW WOOD APPEARANCE AND BEHAVIOR:
A) Wood floor products are not tabletop material. Depending on the manufacturer, the edges are sometimes not completely square or flat, but within the tolerances established by the NWFA (National Wood Flooring Association), NOFMA (National Oak Flooring Manufacturers Assoc.) or MFMA (Maple). Rest assured you will NOT trip on any “overwood”
B) We need to acclimate your floor prior to installation. All doors, windows and HVAC must be working & product must be inside home from 1 to 10 days depending on whether it is solid hardwood or amount of plies of engineered wood.
C) On occasion, you may detect a “popping” noise. Although it is unlikely, it could happen. Rest assured that this can be normal and is usually caused by expansion & contraction of the wood or slight dips in the substrate and is not a problem if the surrounding planks are solidly bonded. Hollow sounding boards without movement are considered acceptable.
D) If you purchased Cabin Grade or Off Goods, you can expect a lovely, characteristic floor, but will not have a manufacturer’s warranty.
E) If you “inspect” your floor, please remember that all inspections need to be done 5’ up, 2’ out and not in direct lighting as per industry standards.
PREPARATION:
A) Since subfloor conditions are not always determinable when area is measured, customer agrees to an additional charge of $70.00 per 25# bag, should it be necessary to properly float or straighten subfloor to tolerances specified by the NWFA. Should the sub-floor have a “bulge” which requires sanding or chipping, there will be an additional minimum charge of $125.00. Customer will be advised when necessary. You can reject our recommendations, but will need to sign a “Waiver of Responsibility” or make the necessary corrections yourself or your own cement contractor. If wood underlayment is necessary, we quote it on a per job basis.
B) Removal of ceramic or stone products, old vinyl asbestos tile, asbestos backed “battleship” linoleum and/or black cutback adhesive will result in an additional minimum charge of $200.00 for removal and disposal. Initial here x
REPAIRS OR SANDING & REFINISHING:
A) Repairs and Refinishing work are NOT warranted due to various factors beyond our control and NO warranties, implied or expressed, are given.
B) We will be glad to make samples for your approval, with the understanding that
![]()
The actual color will vary because of the amount and gloss level of the topcoats or because of the age and dryness of your existing wood and,
![]()
When you select one, we will stain it, but there will be an additional charge for re-sanding if customer does not like it “after all”.
C) Sometimes the floor absorbs more finish due to age, dryness or various factors beyond our control and extra coats may be necessary for an additional charge of $.30 per coat per square foot. We CANNOT guarantee duplicating existing wood floors with new repairs!
D) We need to have access to a 220 volt power source or an additional charge of $100.00 per day will be charged for a generator.
E) We will not be responsible for breakage of frames, ornaments, window treatments, etc. not safely removed from the walls or furniture by customer. We are only human, so please remove all items that you do not want to risk breaking.
SAMPLES:
Wood is a natural product that varies from piece to piece. Remember, it is milled from a tree and will have grain and color variances. The sample you see may be different from the actual product. Some species have a high degree of variance in grain and tone of color, therefore all materials ordered by customer shall be accepted by customer as delivered to Wood Floors by Beto. (i.e. darker or lighter tone on hardwood than on stairnose or transition).
EXCLUSIONS:
Moving furniture, MAJOR floor prep, climate control, underlayment, initial floor protection, finished floor protection, waxing, sealing and temperature control.
[font="Calibri","sans-serif"]HOMEOWNER RESPONSIBILITIES[/font]:
We will supply you with the National Wood Flooring Association Technical Bulletin No. A100 regarding what to expect from your hardwood floor regarding your responsibilities in caring for your floors and what may occur when mfg’s requirements are not adhered to. Also Some tips on maintence.
![]()
![]()
Accepted by: Date:
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
![]()
![]()
[font="Calibri","sans-serif"]Witnessed by: Date: [/font]
Terms & Conditions of Sale directly incorporated to XYZ’s Proposal
BASEBOARDS / TRIM & TRANSITIONS:
We will remove existing baseboards at no charge if customer accepts complete responsibility for possible damage to them or to the wall. We will re-install customer’s existing baseboards for an additional fee of $1.00 per linear foot (hang, touch up with customer supplied paint and caulk). We need to allow for expansion and contraction of your new wood floor and will leave a gap between the wood and all walls or perpendicular surfaces. This gap may or may not be covered by your existing baseboard. Since most concrete sub-floors have a certain “wave” to them, base shoe or quarter round may be necessary to hide gaps. We can furnish and install new quarter round, base shoe or baseboards, unfinished or completely finished, for an additional charge. Please ask your salesperson for prices and samples if interested. Unless stated on our written proposal, baseboards are never included in our estimates. We always re-tuck existing carpet to new wood. If desired, we can furnish & install color coordinating transitions for an additional charge.
CARE OF YOUR NEW WOOD FLOOR: **VERY IMPORTANT!
Please purchase a humidifier or dehumidifier and maintain the relative humidity inside your home at 30% to 50% and the temperature between 65° and 85° to prevent wrinkling, checking, splitting, over expansion or over contraction of your new wood floor. If not, you risk losing your manufacturer finish warranties due to the dryness in El Paso. Initial here x
DEPOSITS:
Deposits on all orders are only refundable if product HAS NOT shipped or was IN STOCK) or if shipped requires a RESTOCKING CHARGE from the our supplier, generally 20% to 30% plus return shipping costs.
INSTALLATION:
A) All new floor covering installations of materials supplied by us are warranted for 12 months from date of installation if total amount due has been paid or is being paid. The installation of customer supplied materials is NOT warranted due to various factors beyond our control and NO warranties, implied or expressed, are given.
B) We will not be responsible for:
Old supply valves leaking from commodes or sinks. Connection / disconnection of appliances / electronics (Icemakers, ranges, dryers, computers, stereos, etc.) Paying a cleaning person due to sawdust. We try as hard as possible to cover with plastic and use vacuum systems, but you can expect a certain amount of dust. Remember, this is construction! Moving heavy or large furniture or valuables of any kind. We will gladly help to move heavy furniture at no charge as long as it is understood that we WILL NOT be held responsible for possible damages (walls, furniture, floor, etc.). Preferably, please contract a moving agency. In any event all items removable by one person will be the homeowners responsibility. Damage to furniture and/or valuables not safely removed by buyer Disposal of carpet that smells of urine or other deplorable odors. Commodes that have old seals that crack and leak when removing & replacing during installation Pets that are lost because the customer did not make arrangements with a kennel. Installing new thresholds. We will install a new threshold for an additional charge. Cutting doors to fit new carpet, tile or wood. We will cut doors for an additional fee when necessary.NEW WOOD APPEARANCE AND BEHAVIOR:
A) Wood floor products are not tabletop material. Depending on the manufacturer, the edges are sometimes not completely square or flat, but within the tolerances established by the NWFA (National Wood Flooring Association), NOFMA (National Oak Flooring Manufacturers Assoc.) or MFMA (Maple). Rest assured you will NOT trip on any “overwood”
B) We need to acclimate your floor prior to installation. All doors, windows and HVAC must be working & product must be inside home from 1 to 10 days depending on whether it is solid hardwood or amount of plies of engineered wood.
C) On occasion, you may detect a “popping” noise. Although it is unlikely, it could happen. Rest assured that this can be normal and is usually caused by expansion & contraction of the wood or slight dips in the substrate and is not a problem if the surrounding planks are solidly bonded. Hollow sounding boards without movement are considered acceptable.
D) If you purchased Cabin Grade or Off Goods, you can expect a lovely, characteristic floor, but will not have a manufacturer’s warranty.
E) If you “inspect” your floor, please remember that all inspections need to be done 5’ up, 2’ out and not in direct lighting as per industry standards.
PREPARATION:
A) Since subfloor conditions are not always determinable when area is measured, customer agrees to an additional charge of $70.00 per 25# bag, should it be necessary to properly float or straighten subfloor to tolerances specified by the NWFA. Should the sub-floor have a “bulge” which requires sanding or chipping, there will be an additional minimum charge of $125.00. Customer will be advised when necessary. You can reject our recommendations, but will need to sign a “Waiver of Responsibility” or make the necessary corrections yourself or your own cement contractor. If wood underlayment is necessary, we quote it on a per job basis.
B) Removal of ceramic or stone products, old vinyl asbestos tile, asbestos backed “battleship” linoleum and/or black cutback adhesive will result in an additional minimum charge of $200.00 for removal and disposal. Initial here x
REPAIRS OR SANDING & REFINISHING:
A) Repairs and Refinishing work are NOT warranted due to various factors beyond our control and NO warranties, implied or expressed, are given.
B) We will be glad to make samples for your approval, with the understanding that
The actual color will vary because of the amount and gloss level of the topcoats or because of the age and dryness of your existing wood and, When you select one, we will stain it, but there will be an additional charge for re-sanding if customer does not like it “after all”.C) Sometimes the floor absorbs more finish due to age, dryness or various factors beyond our control and extra coats may be necessary for an additional charge of $.30 per coat per square foot. We CANNOT guarantee duplicating existing wood floors with new repairs!
D) We need to have access to a 220 volt power source or an additional charge of $100.00 per day will be charged for a generator.
E) We will not be responsible for breakage of frames, ornaments, window treatments, etc. not safely removed from the walls or furniture by customer. We are only human, so please remove all items that you do not want to risk breaking.
SAMPLES:
Wood is a natural product that varies from piece to piece. Remember, it is milled from a tree and will have grain and color variances. The sample you see may be different from the actual product. Some species have a high degree of variance in grain and tone of color, therefore all materials ordered by customer shall be accepted by customer as delivered to Wood Floors by Beto. (i.e. darker or lighter tone on hardwood than on stairnose or transition).
EXCLUSIONS:
Moving furniture, MAJOR floor prep, climate control, underlayment, initial floor protection, finished floor protection, waxing, sealing and temperature control.
[font="Calibri","sans-serif"]HOMEOWNER RESPONSIBILITIES[/font]:
We will supply you with the National Wood Flooring Association Technical Bulletin No. A100 regarding what to expect from your hardwood floor regarding your responsibilities in caring for your floors and what may occur when mfg’s requirements are not adhered to. Also Some tips on maintence.
Accepted by: Date: [font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"] [/font]
[font="Calibri","sans-serif"]Witnessed by: Date: [/font]