Topic "prefinished flooring damaged by contractor install" a message from stefanko

We had pre-finished hardwood floors installed recently. There are a lot of dents, gaps, and cracks. For example,



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Most importantly, around some of the dents the contractor sanded and applied polyurethane to a large area around the dent (mind you this was pre-finished flooring). They did this to a rather large area (circled in the picture; the white pieces mark some of the dents/gaps/cracks):


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The areas with polyurethane are smudgy/sticky/rough with unpleasant texture:

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The planks physically damaged and those damaged by sanding and polyurethane need to be replaced (can you confirm this?). Can one repair this or is full replacement necessary? Any advice on how to handle this nightmare would be appreciated.


There are more (full resolution) photos of the damage at: www.cs.rochester.edu/~stefanko/FLOORNEW/
edited by stefanko on 5/12/2014