Would really appreciate if someone could look at this picture and tell me if they can tell what the inspector was looking at when he pulled up this section of engineered hardwood (3" Bruce E531) to find out if old glue was not removed completely. I am no expert, but I think my mother is being taken advantage of by the flooring co., the insurance co. Hired an inspector, after we told them that we saw the installers starting to lay floor in dining room over what looked like old glue and uneven surface, we asked them right then that we noticed the night before after they left the first day that there was a smooth concrete surface in the half-bath but everywhere else it looked like old glue and not a smooth concrete surface. The installer replied that he would guarantee that everything was ok and that as long as everything is level there shouldn't be a problem. My mother and I are no experts, but after looking through proper prep from the Bruce hardwood instructions, it seemed like we had installers who started out doing the right thing (removing glue completely down to smooth slab in half-bath, but then it was too hard, so they stopped removing it everywhere else) The installer is now saying that he did remove all old adhesive, and the owner of flooring co. Is backing installer not our observations (witnessing him laying floor over old glue in dining room) Farmers Ins. Co hired inspector and he took up a portion of floor and the picture attached is the section he took up, it has been a week now since he inspected and my mom is losing sleep every night over this, the inspector cannot say anything to my mom as he was hired by the Ins. Co. Please could someone tell me if the inspector saw two different glues, or evidence that it was an improper floor prep on concrete slab. Any help would be much appreciated as my mother is becoming ill over this.
edited by 1stgec on 5/31/2014
edited by 1stgec on 5/31/2014