Within a couple of weeks of installation our French Connection by The Garrison Collection floors began to crack and “check.” We had a NWFA inspection (paid for by the distributor) that stated that the problem occurred from drywall dust being damp mopped. This report is biased, blaming our contractor not the real source of the problem, that the floor are not suitable for use intended. Dust and dirt sticks to the finish, the floors have many small unsealed cracks allowing moisture to penetrate and the oil finish does not create a waterproof barrier. From the NWFA article I read (http://hardwoodfloorsmag.com/articles/article.aspx?articleid=1552&zoneid=1) "checking" occurs from mostly improper curing and is not due to onsite care. There has never been standing water on the floors and it occurs in rooms where no work was done. It is even happening under beds. Moisture levels have always been within normal range.
I've attached a photos of one of the checks.
Our contraction and installer have been great, but the distributor and Garrison Collection are making them take the blame.
I don't know how to proceed. These floors are 6 months old, are falling apart and giving my kids splinters. Any advise will be appreciated.
I've attached a photos of one of the checks.
Our contraction and installer have been great, but the distributor and Garrison Collection are making them take the blame.
I don't know how to proceed. These floors are 6 months old, are falling apart and giving my kids splinters. Any advise will be appreciated.