Hello everyone,
I hired a company to restore my entire second floor, which is in white oak, and to lay maple on my entire first floor. The company restored the white oak first and it looks fantastic. I couldn't find a flaw except for one minor corner that could have been sanded a bit better. Overall, I was thrilled. However, the first floor is a disaster. They did it once and it was uneven, gouged, wavy, etc. The owner came out and quickly agreed it needed to be redone.
I displaced my family for a week again but it needed to be done. I checked after the sanding, first coat, and second coat and everything seemed to be fine. They had cross-cut the worst section and that concerned me because it looked like they were taking out a lot of wood. But overall, I guess it seemed fine. I get back in yesterday after the final coat and I was shocked and how bad it looked. Issues:
1) Scratches in the floor
2) Pockmarks (not sure how to describe)
3) General waviness. A bit across the entire floor but much worse in places
4) improperly applied finish
5) Valleys gouged into floor. Could be subfloor but there was hardwood here before with with no dip. This happened in several spots.
6) Not enough stain all over the place. Easy to see and feel with hand. No photo.
I am not sure what to do at this point as no options are good. Refusing to pay the second 5k doesnt seem to be enough. I spent a ton of time and energy preparing and remodeling my house and I want a great floor. But, I don't even know if it can be finished a 3rd time without greatly shortening the life of the floor. Certainly, I have no faith in this company to do it right.
Thanks in advance for any advice.
David
edited by davidked on 7/8/2014
I hired a company to restore my entire second floor, which is in white oak, and to lay maple on my entire first floor. The company restored the white oak first and it looks fantastic. I couldn't find a flaw except for one minor corner that could have been sanded a bit better. Overall, I was thrilled. However, the first floor is a disaster. They did it once and it was uneven, gouged, wavy, etc. The owner came out and quickly agreed it needed to be redone.
I displaced my family for a week again but it needed to be done. I checked after the sanding, first coat, and second coat and everything seemed to be fine. They had cross-cut the worst section and that concerned me because it looked like they were taking out a lot of wood. But overall, I guess it seemed fine. I get back in yesterday after the final coat and I was shocked and how bad it looked. Issues:
1) Scratches in the floor
2) Pockmarks (not sure how to describe)
3) General waviness. A bit across the entire floor but much worse in places
4) improperly applied finish
5) Valleys gouged into floor. Could be subfloor but there was hardwood here before with with no dip. This happened in several spots.
6) Not enough stain all over the place. Easy to see and feel with hand. No photo.
I am not sure what to do at this point as no options are good. Refusing to pay the second 5k doesnt seem to be enough. I spent a ton of time and energy preparing and remodeling my house and I want a great floor. But, I don't even know if it can be finished a 3rd time without greatly shortening the life of the floor. Certainly, I have no faith in this company to do it right.
Thanks in advance for any advice.
David
edited by davidked on 7/8/2014